Refund policy

Effective date: 10 September 2026

Refund outcomes depend on the event, organizer arrangement, reason for the request and applicable law.

1. Change of mind

Tickets for a specific event, date, venue, capacity or tier are generally not automatically refundable solely because a customer changes their mind or cannot attend. Applicable consumer rights remain unaffected.

2. Event cancellation

If an event is officially cancelled with no replacement or rescheduled event, eligible refunds are handled according to the organizer policy, our ticketing arrangement and applicable law.

3. Event postponement

Tickets may remain valid for a new date. Refund availability depends on the organizer’s announced policy and applicable law.

4. Major changes

Not every performer, timetable, production or lineup change triggers a refund. If an organizer offers refunds for a material change, we will communicate the procedure.

5. Incorrect ticket purchased

Review the event, date, tier, quantity, price and attendee details before payment. Support may review mistakes, but exchange or refund is not guaranteed after valid issuance.

6. Duplicate and pending payments

We investigate verified technical duplicates and refund an incorrect duplicate charge. A pending authorization is not always a completed charge; check its status or contact support before attempting payment again.

7. Refund method and timing

Approved refunds are returned to the original payment method when technically possible. After initiation, processing time depends on the payment provider, card network, issuing bank or other financial institution. We cannot promise a fixed bank-credit date.

8. Fees

Fee treatment depends on organizer arrangements, cancellation reason, event terms, whether a service was already provided and applicable law.

9. Fraud, abuse and chargebacks

We may investigate altered or used tickets, fraud, duplicate claims, chargeback abuse, unauthorized resale or falsified evidence. Contacting support first may resolve a problem faster, but does not obstruct legitimate cardholder dispute rights. Relevant transaction, booking, delivery and communication records may be provided when responding to a dispute.

10. How to request help

Include your order number, event, purchaser email and a concise explanation. Do not send full card details. Contact info@m-vibetrip.com or WhatsApp +66 98 079 1316. Postal address: 153 OnNut Road, Sukhumvit 77, Suan Luang, Bangkok, Thailand 10250.